Privacy Policy


The security of your personal information is a priority for the Mathieu St-Onge Team. That's why we have developed this policy to guide the collection, use, and management of your personal data.

This privacy policy aims to inform users of our site about the data we collect, as well as the individuals who have access to this data and their potential rights.

Collection, Use, and Disclosure of Personal Information

We collect, use, and disclose your personal information for the following purposes:
i) To identify and verify the information you provide to us (such as first name, last name, age, date of birth, gender, email address, phone number, etc.) in a non-automated manner;
ii) To assess your creditworthiness and eligibility for our products and services;
iii) To recommend specific products and services that may interest you;
iv) To create a file and submit your mortgage loan application to various lenders and insurers to obtain and/or renew a mortgage loan and/or related service;
v) To maintain our relationship with you as a client to enhance our services.

You acknowledge that retains a file containing your personal information.

A physical copy of your file will be kept at the office of your independent mortgage planner at until the completion of financing for a loan/mortgage. Subsequently, your file will be scanned and transferred to the office of Hypothécaire Orbis or to an authorized office for review by the Compliance Service. An electronic copy will be stored in the secure computer systems of Team Mathieu St-Onge.

Your file will also be subject to the privacy policy of the lender financing your mortgage loan.

Access to your file within Hypothécaire Orbis is limited to staff members who need this information. Our staff is required to protect the confidentiality of your personal information, and systems have been implemented to prevent unauthorized access. Our employees are bound by strict confidentiality agreements, and any violation of this agreement will result in the dismissal of the employee and legal recourse.

Except as provided in this privacy policy, we do not disclose any personal information without your permission, unless permitted or required by law, or if necessary for a legal proceeding to prove or protect our legal rights.

You can review the file containing your personal information upon request, and incorrect or incomplete information will be corrected if necessary, in accordance with the law.

By using our site, users consent to the conditions stated in this privacy policy, as well as to the collection, use, and retention of the specified data.
You can choose to withdraw or modify your consent at any time, provided it is legally acceptable and you inform us within a reasonable time.

A cookie is a small file stored on a user's hard drive by the website. Its purpose is to collect data about the user's browsing habits.

When you visit and use our site, we may automatically collect and store the following information, which is additional personal data that we collect:

IP address
Content that the user views on our site (analytical cookies): this allows us to improve the design and functionality of our website by collecting data on the content you access and engage with using our site.

You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your Internet browser, although this may reduce the quality of your user experience.

If you follow hyperlinks from our site to another site, please note that we are not responsible and have no control over their privacy policies and practices.

This privacy policy may be amended occasionally to maintain compliance with the law and reflect any changes in our data collection process. We recommend that our users check our policy from time to time to stay informed of any updates. If necessary, we may inform users by email of changes to this policy.

If you have concerns about our privacy policy, want additional information, or wish to request the modification or deletion of collected data, please contact us.

For any questions, feel free to contact us at the following coordinates:

Effective Date: January 1, 2021

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